Frequently Asked Questions

Here are some answers to commonly asked questions.

How do I get a coupon book for the new year?

Contact the site office for instructions on where to pay your condo fee.  New coupon books will be mailed to you before the start of each year.  Assessments are due on the 1st day of each month.

How do I get a parking decal or visitor pass?

If you need parking decals or temporary visitor's passes, please contact the on-site office. They can also be mailed to you.

What do I do about a noise problem from my neighbors?

You may contact the Fairfax County Police at their non-emergency number (703) 691-2131 for all matters that involve neighbor to neighbor noise complaints and suspicious persons or activities.

How do I contact someone after hours?

The Board has arranged with Cardinal Management to hande emergency calls any time the site office is not open.

(1) Before 5:00 PM, call (703) 569-5797 (Cardinal is open)

(2) After 5:00 PM, call 1-866-370-2989 (24/7 emergency answering service).

How do I get a copy of the approved budget?

If you need a copy, contact the on-site office.

Water Leaks

It is important that every owner maintain his or her unit so that it does not leak, but sometimes accidents occur such as overflowing tubs, leaking pipes, or showers with failing caulk or grout. If a leak originates in a unit, it is the responsibility of that unit owner to fix the problem and any damage caused to other units or to the common elements. If a leak originates in a common element, it is the Association's responsibility.

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