Resolution 2012-3: Procedures for Receiving and Reviewing Complaints

 

Effective: September 12, 2012

The Virginia Department of Professional and Occupational Regulation (DPOR) has established the office of Common Interest Community Ombudsman. The Ombudsman hears complaints of alleged violations by Association Boards of Directors of common interest community laws or regulations.

Talltree South has established its process for filing complaints against the board with the management company, Cardinal Management, who will review the complaint and follow the procedure to address the complaint and potentially escalate it to the Ombudsman if appropriate.

Note that these types of complaints are NOT ordinary complaints about a light being out, a water leak, or a car being accidentally towed, but serious complaints that the Association or the Board has broken the law. For routine complaints, please continue to fill out an Action Request Form and provide it to the Site Office. Contact the Site Office for assistance.

If you want to know more about the Virginia Ombusdman program, see http://www.dpor.virginia.gov/CIC-Ombudsman/

The attached .pdf document contains Resolution 2012-3 and the complaint form to be used for filing the complaint.

View or download Resolution 2012-3 and the Association Complaint Form. [pdf format]

 

 

Keys

The Bylaws require that each owner supply the Association with a working set of keys for emergency access and to perform other necessary duties. The keys are not a lock-out service, however, if you have provided the office with a key, the on-site manager can give you access to your unit during office hours. If your front and rear doors are keyed differently, you may want to provide both keys to the office in case an emergency blocks one door.

Mailbox keys are solely the responsibility of the Unit Owner. Neither the Association nor the Postal Service has a key for your individual mailbox. If your key is lost, the safest recourse is to replace the mailbox lock using the services of a locksmith.

Our Staff

Kelly Dillon
Rick Russell
Talltree South
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Steve RugenSteve Rugen
Cardinal Management Group